STASO Locksmith Services Ltd. (“STASO,” “we,” “us”) respects your privacy. This policy explains what information we collect through our website and services, how we use it, and the choices you have. It is written to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Information you give us directly: your name, phone number, email address, service address, and details about the work you request — provided by phone, our quote form, email, or live chat.
Phone calls: our phone numbers use call-tracking technology (CallRail), which records the number you called from, the time and duration of the call, and may record the call itself for quality and record-keeping purposes.
Website analytics: we use Google Analytics and Google Tag Manager, which collect standard usage data such as pages visited, approximate location, device type, and how you found our site, using cookies and similar technologies.
Live chat: our website chat (Tawk.to) collects the messages you send and basic technical information about your visit.
How We Use Your Information
We use this information to respond to your requests, dispatch and perform locksmith services, provide quotes and invoices, maintain job records, verify authorization for entry services, improve our website and advertising, and meet legal and accounting obligations. We do not sell your personal information.
Sharing
We share information only with the service providers that make our business run — such as call tracking, analytics, chat, payment processing, and accounting — and only to the extent needed for those purposes. These providers may store data outside Canada (for example, in the United States), where it is subject to the laws of those jurisdictions. We may also disclose information where required by law.
Cookies
Our site uses cookies for analytics and advertising measurement. You can block or delete cookies in your browser settings; the site will still work.
Retention
We keep job records, invoices, and related contact details as long as needed for business, warranty, tax, and legal purposes, then delete or anonymize them.
Your Rights
You may ask us what personal information we hold about you, request corrections, or withdraw consent to non-essential uses (like marketing) at any time by contacting us below. Withdrawing consent does not affect information we must keep by law.
Security
We take reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access.
Changes
We may update this policy from time to time. The version posted here applies.
Contact
Questions or requests about your personal information:
STASO Locksmith Services Ltd.
17 Brownell Bay, Winnipeg, MB R3R 1L8
Email: info@staso.ca
Phone: 204-808-0844
Last updated: November 2026