These Terms & Conditions (“Terms”) govern all locksmith and security services provided by STASO Locksmith Services Ltd. (“STASO,” “we,” “us,” or “our”) to any customer (“you” or “client”) in Winnipeg, Manitoba and surrounding service areas. By requesting, scheduling, or accepting service from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Proof of Ownership and Authorization
Before performing any lockout, rekeying, lock change, or entry service, you must provide valid government-issued identification and reasonable proof that you are the owner, legal tenant, or an authorized representative of the property or vehicle in question. We reserve the right to refuse service if ownership or authorization cannot be reasonably established. By engaging our services, you confirm that you have the legal right to authorize work on the property or vehicle, and you accept full responsibility for that representation.
2. Nature of Locksmith Work and Potential for Damage
Locksmith work is, by its nature, sometimes destructive. While our technicians are trained to gain entry and complete work using the least invasive methods reasonably available, certain situations require drilling, cutting, forcing, or otherwise damaging a lock, cylinder, handle, door, frame, vehicle component, safe, or related hardware in order to complete the requested service. This includes, without limitation, high-security locks, damaged or defective locks, jammed mechanisms, locks where keys are broken inside, and safes or vehicles where no non-destructive method is practical.
By authorizing service, you acknowledge and accept that such damage may be a necessary and unavoidable part of completing the work, and that any lock, cylinder, or hardware that is drilled or otherwise compromised during entry will typically need to be replaced. Where practical, our technician will inform you before proceeding with a destructive method, and any replacement parts or work will be quoted to you and agreed before it is done.
3. Limitation of Liability
To the fullest extent permitted by applicable law, STASO Locksmith Services Ltd. shall not be liable for:
- Damage to locks, doors, frames, vehicles, safes, or hardware that is reasonably necessary to gain entry or complete the requested service, including damage resulting from drilling or forced entry;
- Pre-existing damage, wear, defects, corrosion, or weakness in locks, doors, vehicles, safes, or hardware that becomes apparent during or after our work;
- Damage to property, vehicles, or contents resulting from conditions outside our reasonable control or that could not be reasonably foreseen;
- Any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to lost time, lost income, inconvenience, or loss of access;
- Failure to gain entry where the lock, safe, vehicle, or security system cannot reasonably be opened, or where doing so would risk unacceptable damage;
- The future security, reliability, or performance of any lock, key, or security product following service, beyond any express warranty stated in writing.
In all circumstances, our total aggregate liability arising out of or relating to any service shall not exceed the amount actually paid by you to us for that specific service.
4. No Guarantee of Entry
While we make every reasonable effort to gain entry and complete the requested work, we do not and cannot guarantee that every lock, safe, vehicle, or security system can be opened, or opened without damage. Some high-security or specialized systems are specifically designed to resist entry. If entry is ultimately not possible, a charge for the time and travel provided may apply; we will tell you the amount when you book.
5. Automotive Services
Automotive locksmith services, including lockouts, key cutting, transponder and remote programming, and ignition work, are performed using tools and techniques intended to avoid damage. However, vehicle locks, electronic systems, immobilizers, and ignitions vary widely by make, model, and condition. You acknowledge that we are not liable for pre-existing faults in a vehicle’s electrical or locking systems, and that certain procedures carry inherent risk to delicate or aging components. Key and remote programming is dependent on the vehicle’s onboard systems functioning correctly.
6. Safe Opening Services
Safe opening frequently requires drilling or other manipulation that may damage the safe, its locking mechanism, or its finish. You acknowledge and accept that opening a safe may render its lock inoperable and require repair or replacement, and that we are not responsible for the condition of a safe’s contents or for damage that is a necessary consequence of opening it.
7. Pricing and Estimates
Prices shown on our website are the total you pay, including all fees and GST, for service within Winnipeg city limits. For service outside city limits, pricing is quoted individually before we dispatch. You will always receive a firm price before any work begins. If the scope of work changes once our technician is on-site and has assessed the situation, any new price will be explained and agreed with you before that additional work is performed.
8. Payment
Payment is due in full upon completion of the work unless otherwise agreed in writing in advance. We accept the payment methods communicated at the time of service. Failure to pay for completed services may result in collection action and associated costs.
9. Warranty
Any warranty on parts is limited to the warranty offered by the manufacturer of those parts. Workmanship is warranted only to the extent expressly stated in writing at the time of service. Normal wear and tear, misuse, further damage by the customer or third parties, forced entry by others, or modification of installed hardware voids any applicable warranty.
10. Cancellations
If you cancel a service request after a technician has been dispatched or has arrived on-site, a cancellation charge may apply to cover the time and travel involved; we will tell you the amount when you book.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Manitoba and the applicable laws of Canada. Any dispute arising from our services shall be subject to the jurisdiction of the courts of Manitoba.
12. Changes to These Terms
We may update these Terms from time to time. The version posted on our website at the time you request service governs that service.
Contact
STASO Locksmith Services Ltd.
17 Brownell Bay, Winnipeg, MB R3R 1L8
Email: info@staso.ca
Phone: 204-808-0844